The box office is open 12:00 – 5:00 PM Monday - Friday. 

• Tickets for all events can be found on jamusa.com and AXS.com. Please be aware that a convenience fee will be charged online and over the phone.
• Tickets may be purchased without a convenience fee at our box office. See above for our box office hours. 
• All ticket sales are final.
• Please beware of purchasing tickets from a third party or ticket re-seller. AXS.com is the only authorized online seller for Park West shows. We cannot guarantee the validity of tickets purchased elsewhere and you risk being denied admission. There are no refunds and/or exchanges if your ticket is found to be fraudulent.

Fans who purchase tickets to a show at the Park West will be required to sign a waiver in order to complete their purchase. Here is a summary of the Assumption of Risk, Waiver & Limitation of Liability that can be found on the AXS ticketing system:

• ASSUMPTION OF RISK: 
  Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, “COVID-19”). Holder understands and agrees that these risks cannot be fully eliminated.  Holder understands and agrees (a) that the risks of exposure to COVID-19 are increased by proximity to other people, (b) that an inherent and elevated risk of exposure to COVID-19 exists in any public place or place where people are gathered, (c) that entering the venue and/or attending the event may involve coming into close contact with other people, and (d) that there is no guarantee, express or implied, that Holder will not be exposed to COVID-19.   

• Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19.  Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party.     

• WAIVER: 
  Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, “Releasees”) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (“Claims”). 
• For California residents: I understand that this waiver applies to Claims which I may not know or suspect to exist and I knowingly and voluntarily waive such rights, including those under California Civil Code Section 1542, which provides:  “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that if known by him or her would have materially affected his or her settlement with the debtor or released party.”
• LIMITATION OF LIABILITY: 
  To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable)

Park West does not operate any public parking. The best option for parking near Park West is street parking, however, we highly recommend public transportation.  

We highly encourage using public transportation. We are located near the intersection of Clark and Armitage. Please use the Google Map below to get specific directions. 

Underage persons can only attend 18 and older events at the Park West if their own parent or legal guardian accompanies them for the duration of the show. Proof of parent or legal guardianship relationship is required with valid identification.

No, the only allowable chaperone is your legal parent or guardian.

Age limitations are determined by the city of Chicago curfew laws and other factors. 

Our bars accept Visa, Mastercard and American Express. There is also an ATM inside the venue.

Yes, you will need a Photo ID to enter the venue during all 18+ and 21+ events or to claim Will Call tickets. Acceptable forms of ID include:

• Valid, State-issued, Driver’s License (not clipped or punched VOID)
• Valid Passport
• Valid, State-issued, Identification Card (with photo)
• Valid Learner’s Permit (with photo)
• Tribal IDs

Please arrive early, especially for sold-out shows.

Doors open 1 hour before show time.

The Park West has a standing room, general admission floor with limited seating. There is also an upstairs balcony. Please refer to a specific show for exact information, but some shows are fully seated.

Please call 773-929-5959 if you require handicap seating. You can also find any security staff member on the night of the show for assistance.

Please call 773-929-5959 to reach our box office.

Our standard policy allows cell phones and small point and shoot cameras only (no detachable lenses or digital SLRs). Flash photography is not permitted at any time.

Photo policies may change depending on the performer or at the discretion of management.

Video or audio recording is not allowed at our events, however, this policy may change depending on the performer or at the discretion of management.

A ticket is required for all persons 2 years of age or older.

Please call 773-929-5959 and leave a message to inquire about lost items.

Except for registered service dogs, animals are not allowed in the Park West.

The only bags allowed inside must be smaller than 12 inches by 12 inches. If your bag is larger, you will not be allowed to bring it inside the venue and it cannot be held at will call. Please note small bags will be searched upon entry.

The Park West bans guns on the premises. Also prohibited are any other type of weapon, selfie-sticks, large umbrellas, outside food & beverages, cameras with an external flash or detachable lenses, audio/video recording devices, outside food or drink, e-cigarette and vapes, drugs, drug paraphernalia, and other items subject to the discretion of management. Laptops and tablets are also not allowed. If a prohibited item is found, you will be required to secure it elsewhere or dispose of it before entering Park West.  Coat check will not hold these items for you. 

The ringing of cell phones can be highly disruptive, please set your phone to silent during all performances. Please limit photo-taking during the performance so everyone around you can enjoy. Please limit phone calls to the lobby or other common areas.

A variety of beverages including water, wine, beer, spirits, and soft drinks are available for purchase in the theatre. No outside food or beverages are allowed. Only small, empty, reusable beverage containers will be allowed inside.

Our staff is committed to creating a safe and pleasant experience for all guests. Professional security personnel will check IDs, and search bags for prohibited items. Additional screening may be required. Please plan to arrive at least 30 minutes in advance of the show start time.

There is no re-entry once you have exited. There is no designated smoking area.

Visit the Park West Chicago Events Site for more info.

Yes. Enjoy simple and secure checkouts. We accept debit and credit cards, Apple Pay and Google Pay.